Software Engineer II

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

American Express is embarking on an exciting transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative digital and servicing products at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team! You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base.

Our Engineers that join our Technologies team will be assigned to one of several exciting teams that are responsible for development and management of business critical platforms. You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base. You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers. Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers.

Minimum Qualifications

• Bachelor’s degree in computer science, Computer Science Engineering, or related field required; advanced degree is preferred.

Preferred Qualifications

• 4+ years of professional software development experience in designing, developing, and delivering enterprise-scale applications.
• Strong proficiency in distributed and multi-tier application development, with excellent programming skills in Python (or equivalent object-oriented programming languages).
• Hands-on experience designing, developing, and deploying Generative AI applications using LLM frameworks such as LangChain, LlamaIndex, or Semantic Kernel, along with embeddings and vector databases.
• Experience building Agentic AI solutions, including autonomous planning, tool/function calling, memory management, Retrieval-Augmented Generation (RAG), and multi-agent orchestration.
• Solid understanding of Machine Learning (ML) and Deep Learning (DL) fundamentals, prompt engineering, model evaluation, and Responsible AI principles.
• Experience integrating AI solutions with enterprise systems, RESTful APIs, event streaming platforms (e.g., Kafka), and relational and/or NoSQL databases.
• Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP), containerization technologies (Docker/Kubernetes), and CI/CD tools (Git, Jenkins, Maven, or similar).
• Strong understanding of software engineering fundamentals, including data structures, algorithms, design patterns, system design, REST/HTTP APIs, and Unix/Linux environments.
• Excellent analytical, problem-solving, and debugging skills with the ability to develop scalable and maintainable solutions.
• Strong written and verbal communication skills, with the ability to effectively collaborate with cross-functional teams and communicate complex technical concepts to both technical and non-technical stakeholders.
• Demonstrated ability to work independently while contributing effectively within Agile development teams

Functional Skills

• Strong analytical \& strategic thinking skills
• Ability to interpret technical /business objectives and challenges
• Porting/Software Configuration
• Agile Methodologies
• Software development/ testing
• Object oriented analysis and design across multiple platform
• Designing High Availability applications

Preferred: · Product Engineering Knowledge

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.